Customer Engagement Coordinator

3 weeks ago


San Francisco, California, United States Rothy's Full time
About the Job

We are looking for a highly motivated and enthusiastic Seasonal Retail Ambassador to join our team in San Francisco, CA. As a key member of our retail team, you will be responsible for providing an exceptional customer experience for every Rothy's customer.

You will support the Retail Manager and Assistant Manager in operational duties, develop expert-level understanding of our products and processes, and elevate customer feedback to drive improvements. This role requires 1-3 years of retail or customer-oriented experience, excellent people skills, fastidious attention to detail, and the ability to foster connections with our customers.

Responsibilities
  • Provide exceptional customer service and create loyalty by connecting customers with our brand and community
  • Support Retail Manager and Assistant Manager in operational duties
  • Develop and maintain expert-level understanding of our products and processes
  • Elevate customer feedback and identify opportunities for improvement
Requirements

You must have:

  • 1-3 years of retail or customer-oriented experience
  • Excellent people skills, being approachable, engaging, and friendly
  • Fastidious attention to detail and enthusiasm to maintain our brand aesthetic in a physical space
  • Ability to foster connections with our customers both in-store and within our community
  • Availability to work weekends, evenings, and holidays, minimum 16 hours a week

We offer a competitive salary range of $18.67 - $19.00 per hour, as well as additional discretionary bonuses and a comprehensive benefits package.



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