Director of Customer Engagement and Operations
7 days ago
**Customer Success Leader Wanted:**
We are looking for an experienced Customer Success Leader to join our team as a Director of Customer Engagement and Operations. As a key member of our leadership team, you will be responsible for developing and executing strategic plans to drive revenue growth, improve operational efficiency, and enhance the overall customer experience.
**Key Responsibilities:**
- Develop and execute strategic plans to drive revenue growth and improve customer retention
- Lead cross-functional teams to align customer success strategies with business objectives
- Manage a high-performing team to deliver exceptional customer experiences
- Foster a culture of collaboration, innovation, and customer-centricity
- Leverage data and customer insights to make informed decisions and improve processes
**Requirements:**
- 10+ years of experience in Customer Success, Account Management, or related field within a B2B or B2C SaaS environment
- At least 5 years of experience in a leadership role
- Demonstrated success in improving customer retention and driving revenue through customer expansion
- Strong advocacy for customers with a proven ability to empathize, actively listen, and implement solutions that meet their needs
**What We Offer:**
- Competitive salary range: $229,000 - $282,450
- Bonus or commission (if applicable) + equity + benefits
- 4 weeks of paid time off and work/life balance
- Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
- Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
- Ample opportunities to volunteer with local organizations
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