Director of Customer Engagement and Operations

7 days ago


San Francisco, California, United States TBWA\Chiat\Day Full time

**Customer Success Leader Wanted:**

We are looking for an experienced Customer Success Leader to join our team as a Director of Customer Engagement and Operations. As a key member of our leadership team, you will be responsible for developing and executing strategic plans to drive revenue growth, improve operational efficiency, and enhance the overall customer experience.

**Key Responsibilities:**

  • Develop and execute strategic plans to drive revenue growth and improve customer retention
  • Lead cross-functional teams to align customer success strategies with business objectives
  • Manage a high-performing team to deliver exceptional customer experiences
  • Foster a culture of collaboration, innovation, and customer-centricity
  • Leverage data and customer insights to make informed decisions and improve processes

**Requirements:**

  • 10+ years of experience in Customer Success, Account Management, or related field within a B2B or B2C SaaS environment
  • At least 5 years of experience in a leadership role
  • Demonstrated success in improving customer retention and driving revenue through customer expansion
  • Strong advocacy for customers with a proven ability to empathize, actively listen, and implement solutions that meet their needs

**What We Offer:**

  • Competitive salary range: $229,000 - $282,450
  • Bonus or commission (if applicable) + equity + benefits
  • 4 weeks of paid time off and work/life balance
  • Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
  • Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
  • Ample opportunities to volunteer with local organizations


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