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Customer Service Sales Specialist

2 months ago

San Diego, California, United States Eaze Solutions, Inc. Full time

???? **Privacy Notice**

**Sales Associate**

**Location:** San Diego, California / Depot Operations / Full-Time

**About Us:**

Eaze Solutions, Inc. is a leading provider in the cannabis industry, operating a network of delivery, manufacturing, and distribution facilities. Our mission is to promote safe access to legal cannabis, educate the public on its benefits for wellness, and advocate for responsible cannabis policies. Join our dedicated team, where diverse backgrounds and expertise come together to create a positive impact.

**Role Overview:**

The Sales Associate is a personable individual who excels at creating a welcoming environment. This role is essential in ensuring exceptional service and comfort for all guests. Responsibilities include maintaining guest relations, driving sales, managing store presentation, operating cash registers, and adhering to company policies and standards.

**Reporting Structure:**

Reports to: Leads, Senior Lead, and Management

**Key Responsibilities:**

+ *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

+ Greet guests warmly upon arrival

+ Provide tours of the sales area

+ Inform guests about promotions and essential information regarding their visit

+ Answer phone calls promptly and efficiently

+ Assist the public by answering questions in person, electronically, and via phone

+ Handle inquiries from employees and direct them to the appropriate personnel when necessary

+ Duplicate and distribute materials as needed

+ Compose and edit responses for customer outreach with management approval

+ Maintain social media and outreach platforms regularly

+ Process delivery orders accurately

+ Operate in compliance with industry regulations

+ Complete sales transactions efficiently while maintaining accountability at POS registers

+ Communicate guest or product requests effectively

+ Ensure outstanding guest service by creating a friendly atmosphere, greeting every guest, and maintaining high standards of service

+ Stay informed about product details, promotions, and advertisements

+ Assist with merchandising, display maintenance, and store cleanliness

+ Help in processing and restocking merchandise; participate in receiving and monitoring inventory

+ Follow all company policies and procedures, including pricing and loss prevention

**Qualifications:**

+ Strong communication skills

+ Commitment to ethical conduct

+ Adaptability and flexibility

+ Initiative and self-motivation

+ Effective time management skills

+ Basic cash handling abilities

+ Must be at least 21 years of age

**Physical Requirements:**

+ *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.*

+ Ability to reach overhead, bend, squat, kneel, and carry products as needed for customer service and inventory tasks

+ Capability to lift boxes and products, including up to 55 lbs

+ Comfort with climbing ladders and performing maintenance tasks such as sweeping and mopping

+ Ensure a positive experience for every guest by providing exceptional customer service, starting with a warm welcome and maintaining high standards throughout their visit

+ Share product knowledge to assist customers effectively

+ Perform all sales associate duties as outlined in the job description

+ Encourage a customer service-oriented environment among co-workers

+ Be available to assist customers in identifying their needs and addressing their inquiries

**Additional Duties:**

+ Please note this job description is not intended to cover all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice. Any reasonable request from a leader is expected to be fulfilled.