Customer Experience Specialist

7 days ago

Katy, Texas, United States NerdsToGo Inc Full time
About NerdsToGo Inc

NerdsToGo Inc is a fast-growing company that provides computer solutions to residential consumers and small businesses. Our team of experts offers a wide range of services, from computer repairs to network installations, and provides exceptional customer service to every client.

Job Summary

The Customer Experience Specialist is a key member of our team, responsible for providing top-notch customer service and support to our clients. This role involves answering inbound calls, conducting outbound marketing activities, and assisting with daily operations within our store.

Responsibilities
  • Provide exceptional customer service to every client
  • Answer inbound calls generated from our marketing and advertising activities
  • Conduct outbound marketing, guerrilla marketing, and community outreach activities
  • Assist with basic bookkeeping activities
  • Schedule service calls using our field service management software
Qualifications
  • People-oriented, with the mindset that the customer is always right
  • Office management experience a plus
  • Some experience in sales and marketing desired
  • Assist manager with inventory activities
Technical Expertise and Problem-Solving
  • Efficient Troubleshooting: Skillfully addresses common technical issues, applying analytical thinking and a methodical approach to resolve problems efficiently.
  • Customer Support Excellence: Delivers outstanding customer service, ensuring clear communication and effective resolution of user issues, thereby enhancing overall client satisfaction.
  • Continuous Learning: Actively engages in learning opportunities to stay abreast of the latest technology trends, tools, and best practices, gradually expanding their expertise.
Team Collaboration and Support
  • Active Participation: Contributes positively to the team, sharing insights and learnings, while seeking feedback to refine skills and knowledge.
  • Process Adherence and Improvement: Follows established IT procedures diligently and suggests improvements, contributing to smoother operations and better service delivery.
  • Responsive and Adaptable: Quickly adapts to new tasks and changing priorities, maintaining productivity and supporting the team's needs.
Client and Internal Relationship Building
  • Effective Communication: Masters the art of explaining complex technical issues in simple terms, building trust and understanding with clients and non-technical team members.
  • Feedback Integration: Utilizes feedback from customers and peers to enhance service quality and personal performance, demonstrating a commitment to continuous improvement.
  • Customer-Centric Approach: Prioritizes customer needs and works diligently to exceed service expectations, fostering positive relationships and loyalty.
Benefits/Perks
  • Great culture
  • Access to fully branded Nerd Van
  • Opportunity to be a part of a growing brand
  • Pay range: $15-$18/hour

At NerdsToGo Inc, we offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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