Healthcare Administrative Assistant

7 days ago


Florham Park, New Jersey, United States RWJBarnabas Health Full time
Job Summary

The Patient Service Representative (PSR) plays a vital role in ensuring patient satisfaction and efficient operations at RWJBarnabas Health. This position works closely with practice physicians, managers, and support staff to deliver exceptional patient experiences.

Key Responsibilities
  • Front Desk Operations: Manage patient check-in and check-out processes, ensuring accurate and efficient handling of patient information.
  • Communication and Customer Service: Respond to patient inquiries, provide clear information, and maintain a welcoming atmosphere for patients and families.
  • Clerical and Administrative Tasks: Perform routine clerical duties, including data entry, filing, and record-keeping, to support the smooth operation of the practice.
  • Insurance and Authorization: Coordinate with insurance providers to obtain pre-authorizations and certifications, ensuring seamless patient care.
  • Team Collaboration: Work collaboratively with healthcare professionals to ensure accurate and timely communication, and to maintain a positive and productive work environment.
Requirements and Qualifications
  • Education: High School Diploma or equivalent required.
  • Customer Service Skills: Excellent customer service skills, with the ability to multitask, handle referrals, and provide a friendly and welcoming experience for patients.
  • Experience and Training: Relevant experience and/or training in a medical office setting, or an equivalent combination of education and experience.
  • Medical Terminology and EMR Systems: Knowledge of medical terminology and electronic medical record (EMR) systems is preferred.
Benefits
  • Competitive Compensation: RWJBarnabas Health offers a competitive salary and benefits package.
  • Professional Development: Opportunities for professional growth and development, including tuition reimbursement and continuing education programs.
  • Work-Life Balance: A supportive work environment that promotes work-life balance and employee well-being.


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