Healthcare Customer Service Representative

2 weeks ago


Florham Park, New Jersey, United States RWJBarnabas Health Full time
Position Title: Patient Services Representative

Job Overview:

The Patient Services Representative (PSR) collaborates with healthcare providers, management, and administrative personnel to enhance patient satisfaction and streamline operational efficiency.

In this role, the PSR is responsible for preparing for patient appointments, managing incoming calls, scheduling visits, and executing essential clerical duties. The PSR serves as a representative of the practice, significantly impacting the overall patient experience, safety, and confidentiality.


Key Responsibilities:
  • Facilitates patient check-in and check-out processes.
  • Responds to common inquiries both in-person and via telephone.
  • Conducts basic administrative tasks including copying, scanning, faxing, sorting, and distributing correspondence.
  • Maintains and organizes health records, ensuring accuracy and accessibility.
  • Coordinates with insurance companies and manages pre-authorizations and certifications as required.

Qualifications:

A High School Diploma or GED is mandatory.

Demonstrated excellence in customer service, with the ability to manage multiple tasks simultaneously while providing a welcoming atmosphere for patients.

Relevant experience or training, or a combination of education and experience is preferred.

Prior experience as a medical receptionist or in a general office setting is advantageous.

Exhibits a solid understanding of the significance of patient satisfaction and safety.

Strong verbal and written communication skills are essential.

Attention to detail and accuracy is crucial.

Able to perform under pressure and multitask effectively.

Capable of working independently as well as part of a team.

Familiarity with medical terminology and electronic medical record (EMR) systems is preferred.


RWJBarnabas Health is an Equal Opportunity Employer.



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