IT Service Manager
4 weeks ago
Visa is seeking an experienced IT Service Manager to join our team. As an IT Service Manager, you will be responsible for delivering high-quality IT services to our employees and business partners.
Key Responsibilities:- Develop and implement IT service management strategies to improve service delivery and customer satisfaction.
- Collaborate with technology teams and business partners to co-create value across the organization.
- Drive excellence by providing holistic oversight across all employee-facing technology services.
- Build and maintain strong strategic partnerships throughout the organization.
- Facilitate transparency, clear communication, and cross-functional collaboration.
- Manage services beyond go-live, throughout their entire lifecycle.
- Influence strategic and tactical decisions as a customer advocate.
- Create and optimize sustainable processes, and promote across multiple functions.
- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Master's, MBA, JD, MD) or 0 years of work experience with a PhD.
- Strong knowledge of IT service management principles and practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently with limited direction and lead in ambiguous high-pressure situations.
- Experience with ITIL Foundation or Intermediate Certification and Project Management Professional (PMP) certification or equivalent project management certification.
- A dynamic and inclusive work environment.
- Opportunities for career growth and professional development.
- A competitive salary and benefits package.
- A chance to work with a global team of innovators and disruptors.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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