Customer Support Representative
1 week ago
LHH Recruitment Solutions is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, resolving inquiries and issues promptly, and ensuring a positive customer experience.
Key Responsibilities- Customer Support: Respond to a high volume of customer inquiries in a timely and professional manner, ensuring a satisfactory outcome and maintaining high customer satisfaction.
- Issue Resolution: Identify and resolve customer issues, complaints, and concerns, utilizing your analytical and problem-solving skills to find effective solutions.
- Product Knowledge: Develop and maintain a deep understanding of our products and services to provide accurate information and troubleshooting assistance.
- Documentation: Document all customer interactions, issues, and resolutions in our CRM system, ensuring accurate and up-to-date records.
- Feedback and Improvement: Gather and report customer feedback and suggestions to help improve our products, services, and customer support processes.
- Experience: Previous experience in customer service or support roles is highly desirable.
- Communication Skills: Excellent verbal and written communication skills, with a strong ability to listen and empathize with customers.
- Technical Skills: Proficiency in using CRM systems and other customer support tools; familiarity with Microsoft Office Suite or equivalent software.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot issues and find effective solutions.
- Attitude and Work Environment: Positive attitude, patience, and the ability to work well under pressure in a fast-paced environment.
- Competitive Salary
- Medical, Dental, and Vision Insurance
- Life Insurance
- Professional Development
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