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Customer Service Representative

2 months ago

Seattle, Washington, United States Virginia Mason Medical Center Full time
Job Summary

Virginia Mason Medical Center is seeking a skilled Customer Service Representative to provide exceptional support to our patients and staff. This role involves handling various communication channels, including phone calls, messages, and emails, to ensure timely and effective responses.

Key Responsibilities
  • Provide top-notch customer service through active listening, empathy, and clear communication
  • Triage and respond to incoming messages, prioritizing urgent matters
  • Perform administrative tasks, such as data entry and record-keeping
  • Collaborate with cross-functional teams to resolve issues and improve processes
Requirements
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Basic computer skills and knowledge of software applications
  • Attention to detail and organizational skills

As a Customer Service Representative at Virginia Mason Medical Center, you will have the opportunity to make a positive impact on our patients' experiences and contribute to the success of our organization.