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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lineage Logistics Holding, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring that our customers receive the highest level of satisfaction.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Order Processing: Process customer orders accurately and efficiently, ensuring that all necessary information is collected and documented.
- Inventory Management: Verify inventory levels, track product availability, and coordinate with warehouse teams to ensure that products are available for customers.
- Communication: Develop and maintain strong relationships with customers, responding to their needs and concerns in a timely and professional manner.
- Documentation: Maintain accurate and up-to-date records of customer interactions, including orders, issues, and resolutions.
- Education: High school diploma or equivalent required.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal teams.
- Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Technical Skills: Proficient in Microsoft Office Suite and other relevant software applications.
As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive Pay: A competitive salary and bonus structure.
- Benefits Package: Comprehensive medical, dental, and vision insurance, as well as basic life and disability insurance.
- Retirement Plan: A 401(k) retirement plan with company match.
- Time Off: Paid time off, including holidays and vacation days.
At Lineage Logistics Holding, LLC, we are committed to providing our customers with exceptional service and support. As a customer service representative, you will play a critical role in helping us achieve this goal. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
