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Customer Support Representative

2 months ago

Seattle, Washington, United States LHH Recruitment Solutions Full time
Job Summary

LHH Recruitment Solutions is seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, resolving inquiries and issues promptly, and ensuring a positive customer experience.

Key Responsibilities
  • Customer Support: Respond to a high volume of customer inquiries in a timely and professional manner, ensuring a satisfactory outcome and maintaining high customer satisfaction.
  • Issue Resolution: Identify and resolve customer issues, complaints, and concerns, utilizing your analytical and problem-solving skills to find effective solutions.
  • Product Knowledge: Develop and maintain a deep understanding of our products and services to provide accurate information and troubleshooting assistance.
  • Documentation: Document all customer interactions, issues, and resolutions in our CRM system, ensuring accurate and up-to-date records.
  • Feedback and Improvement: Gather and report customer feedback and suggestions to help improve our products, services, and customer support processes.
Requirements
  • Experience: Previous experience in customer service or support roles is highly desirable.
  • Communication Skills: Excellent verbal and written communication skills, with a strong ability to listen and empathize with customers.
  • Technical Skills: Proficiency in using CRM systems and other customer support tools; familiarity with Microsoft Office Suite or equivalent software.
  • Analytical Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot issues and find effective solutions.
  • Attitude and Work Environment: Positive attitude, patience, and the ability to work well under pressure in a fast-paced environment.
Benefits
  • Competitive Salary
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Professional Development