Senior Manager, Customer Success Lead

1 day ago


Raleigh, North Carolina, United States Relay Full time
Customer Success Expansion Manager

Relay, a Raleigh-based tech startup, is rapidly expanding its customer base and seeking a seasoned Customer Success Expansion Manager to drive revenue growth and customer satisfaction. As a key member of our Customer Success team, you will be responsible for developing and executing strategies to expand our customer base, increase revenue, and improve customer retention.

Key Responsibilities:
  • Develop and execute revenue growth strategies to expand our customer base and increase revenue.
  • Collaborate with cross-functional teams to identify and pursue new business opportunities.
  • Develop and maintain relationships with key customers to ensure high levels of satisfaction and retention.
  • Monitor and analyze customer data to identify trends and opportunities for growth.
  • Develop and implement playbooks and processes to ensure consistent and high-quality customer success outcomes.
Requirements:
  • 3+ years of experience in a Customer Success or Account Management role with a focus on revenue growth.
  • Proven track record of driving revenue growth and customer satisfaction.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop actionable insights.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to the latest technology and tools.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.



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