Customer Success Manager

2 weeks ago


Raleigh, North Carolina, United States Bandwidth Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Bandwidth. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support and building strong relationships with our strategic enterprise customers.

Key Responsibilities
  • Develop and maintain strong relationships with key customers, serving as a trusted advisor and subject matter expert on our voice and messaging solutions.
  • Act as a liaison between customers and internal teams, ensuring seamless communication and issue resolution.
  • Drive analysis and problem-solving to identify and address customer needs, working closely with Technical Support, Network Operations, Engineering, and Product Management.
  • Partner with sales account managers to identify opportunities for upselling and cross-selling Bandwidth's products and services.
  • Manage and drive the installation, onboarding, and project management of key customers.
  • Triage customer needs and escalate issues to the appropriate internal owner.
Requirements
  • Bachelor's degree required.
  • 3-5 years of experience in customer management and support, preferably in the software, APIs, or communications industry.
  • Strong technical orientation and customer-centric mindset.
  • Excellent problem-solving and critical thinking skills, with the ability to take initiative and lead internal and external initiatives.
  • Exceptional organizational and communicative skills, with the ability to lead, manage, or influence both internal resources and customer resources.
What We Offer

At Bandwidth, we offer a comprehensive benefits package, including 100% company-paid medical, vision, and dental coverage, four weeks of PTO, and a 90-minute workout lunch program. We also offer a Whole Person Promise, which includes a PTO embargo, additional PTO for volunteer hours and Bandwidth challenges, and a Mahalo moments program for life's most important moments.



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