Customer Service Associate

4 weeks ago


Newport Coast, California, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Welcome customers as they enter the store, assist them in finding products, and answer inquiries related to merchandise. Organize products in an attractive and orderly fashion. Replenish stock as needed, monitor expiration dates, and remove outdated items. Maintain a tidy and organized storeroom. Process customer transactions, handle various payment methods, and manage returns, refunds, and exchanges. Confirm customer identification when necessary.

Ensure adequate cash levels in the cash drawer, submit all financial transactions and receipts, and verify cash deposits.

Adhere to the opening and closing procedures for the store. Safeguard the premises and oversee customer activities to minimize losses from theft and damage.

Report any accidents, injuries, or unsafe conditions to the supervisor.

Comply with all company policies and procedures; maintain a professional appearance and uniform; safeguard confidential information; protect company resources.

Greet and acknowledge all guests in line with company standards; anticipate and address service needs; assist individuals with disabilities; express gratitude to guests sincerely.

Communicate clearly and professionally with others; answer phone calls with appropriate etiquette. Foster and maintain positive working relationships with colleagues. Adhere to quality assurance standards and expectations.

Perform physical tasks such as reaching, bending, twisting, pulling, and stooping; lift or carry items weighing up to 10 pounds; stand, sit, or walk for extended periods.

Carry out other reasonable duties as assigned by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No prior experience required.

Supervisory Experience:
No supervisory experience required.

License or Certification:
None


The pay range for this position is $18.00 to $18.00 per hour and may include benefits such as a 401(k) plan, paid time off, sick leave, and other wellness programs.

Benefits may be subject to eligibility criteria, waiting periods, contributions, and other conditions.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive, people-first culture.

We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

Marriott International considers qualified applicants with criminal histories consistent with applicable federal, state, and local laws.

About the Team

With a blend of timeless elegance and modern flair, St.

Regis Hotels & Resorts is dedicated to providing exceptional experiences at over 50 luxury hotels and resorts in prime locations worldwide.

Since the opening of The St.

Regis hotel in New York by John Jacob Astor IV at the beginning of the twentieth century, the brand has maintained an unwavering commitment to delivering bespoke and anticipatory service for all guests, executed flawlessly by a team of gracious hosts who embody classic sophistication and contemporary sensibility, along with our signature Butler Service.

We invite you to explore career opportunities at St. Regis. By joining St. Regis, you become part of a portfolio of brands under Marriott International.

Be where you can excel, begin your journey, belong to a remarkable global team, and become the best version of yourself.



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