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Customer Service Representative

2 months ago

Newport Beach, California, United States Sovereign Lending Group Full time
Opportunity for a Call Center Associate

Sovereign Lending Group, a prominent national direct lender with a rich history of over 17 years, is seeking a dedicated Call Center Associate to enhance our sales operations. As one of the Fastest Growing Privately Held Companies in America, we pride ourselves on our commitment to excellence and customer satisfaction.

Key Responsibilities:
  • Efficiently manage incoming customer calls
  • Engage with pre-qualified borrowers and facilitate connections to licensed Mortgage Loan Originators/Bankers
  • Address inquiries and objections with professionalism while maintaining a positive demeanor
  • Utilize communication scripts to relay information regarding our services and advantages
  • Effectively engage customers to demonstrate how our offerings align with their needs
  • Pose relevant questions to ascertain customer requirements
  • Adhere to privacy regulations and confidentiality standards
  • Provide outstanding customer service and uphold professionalism
  • Exhibit the ability to influence customer decisions
Qualifications:
  • Previous experience in outbound calling is advantageous
  • Possess self-assurance, determination, and a robust work ethic
  • Highly motivated individual with exceptional multitasking skills
  • Technologically proficient with a competitive and positive outlook
Perks:
  • No cold calling necessary
  • Attractive compensation package
  • Casual company dress code
  • Engaging team-building activities and corporate events
Compensation Structure: $20.00 per hour with a Targeted Compensation Range of $49,000+ OTE (Bonus)

If you are eager to advance your career in a dynamic environment where your communication and sales expertise can shine, we encourage you to consider this opportunity.