Customer Service Representative

2 weeks ago


Newport Beach, California, United States Sovereign Lending Group Full time
Opportunity for a Call Center Associate

Sovereign Lending Group, a prominent national direct lender with over 17 years of industry experience, is seeking a dedicated Call Center Associate to enhance our sales operations.

Key Responsibilities:
  • Efficiently manage incoming customer calls
  • Engage with pre-qualified borrowers and facilitate connections to licensed Mortgage Loan Originators/Bankers
  • Address inquiries and objections while maintaining a positive demeanor
  • Utilize communication scripts to relay information regarding services and advantages
  • Effectively engage customers to demonstrate how our offerings align with their needs
  • Pose relevant questions to gain insight into customer requirements
  • Adhere to privacy regulations and confidentiality standards
  • Provide outstanding customer service and uphold professionalism
  • Exhibit the ability to influence customer decisions
Qualifications:
  • Previous experience in outbound calling is advantageous
  • Demonstrated self-confidence, determination, and a robust work ethic
  • Highly motivated individual with exceptional multitasking skills
  • Technologically proficient with a positive and competitive mindset
Perks:
  • No cold calling necessary
  • Attractive compensation package
  • Casual company dress code
  • Opportunities for team-building and company events
Compensation Details: $20.00 per hour with a targeted total compensation range of $49,000+ OTE (including bonuses)

If you are interested in a fulfilling career within a dynamic environment where you can leverage your communication and sales expertise, we encourage you to consider this opportunity.



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