Front Office Assistant

2 weeks ago


Pell City, Alabama, United States UnitedHealth Group Full time
Front Office Assistant

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Front Office Assistant, you'll play a vital role in delivering exceptional patient experiences and supporting our medical teams.

Key Responsibilities:
  • Assist with opening and closing the clinic, ensuring a clean and welcoming environment for patients.
  • Welcome patients and visitors with a friendly demeanor, answering inquiries and directing them through the registration process.
  • Manage multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation.
  • Collect insurance information, verify patient demographics, process payments, and complete phone sheets.
  • Discharge patients, verify their information, and provide them with necessary documents.
Requirements:
  • High School Diploma/GED (or higher)
  • 1+ years of experience in customer service or a medical office setting
  • 1+ years of experience with basic computer software
  • Ability to learn electronic medical records
Preferred Qualifications:
  • Understanding of occupational medicine and/or urgent care
  • Experience collecting health insurance information and/or processing patient payments
  • Experience with patient registration

We offer a competitive hourly rate, paid time off, career development opportunities, and a comprehensive benefits package, including medical, dental, vision, and 401(k) savings plan. If you're a team player with excellent interpersonal skills and a passion for delivering exceptional patient experiences, we'd love to hear from you.



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