Senior Technical Account Manager

2 weeks ago


Arlington, Virginia, United States Amazon Full time
About the Role

We are seeking a highly skilled Sr. Technical Account Manager to join our team at Amazon Web Services (AWS). As a key member of our National Security team, you will play a critical role in supporting our customers' adoption and use of AWS services.

Your primary responsibility will be to serve as the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises. You will help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more.

Key Responsibilities
  • Provide technical guidance and support to customers to help them achieve the greatest value from AWS.
  • Develop and execute strategies to drive customer adoption and use of AWS services.
  • Collaborate with cross-functional teams to identify and address customer needs and pain points.
  • Stay up-to-date with the latest AWS services and technologies to provide expert-level guidance to customers.
Requirements

To be successful in this role, you will need:

  • 5+ years of technical engineering experience in operational parameters and troubleshooting for three (3) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
  • Internal enterprise or external customer-facing experience as a technical lead.
  • Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional).
  • Current, active US Government Security Clearance of TS/SCI with Polygraph.
What We Offer

At Amazon, we are committed to a diverse and inclusive workplace. We offer a range of benefits and perks to support your career growth and well-being, including:

  • Ongoing learning experiences and mentorship opportunities.
  • A culture of inclusion and diversity.
  • Flexible work arrangements and work-life balance.
  • Competitive compensation and benefits package.
Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



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