Overnight Concierge Specialist

2 weeks ago


Chicago, Illinois, United States Village Green Full time
Job Overview

Company Overview:
Village Green is dedicated to creating an exceptional living experience for our residents. We foster a collaborative environment where our team members are empowered to exceed expectations and make a significant impact in the lives of those we serve.

Position Summary:
The Overnight Concierge plays a vital role in ensuring resident satisfaction within our community. This position is essential for managing daily operations, ensuring that all events and service requests are addressed promptly and professionally. The Concierge serves as the primary point of contact for residents, visitors, prospects, and vendors during the overnight hours.

Key Responsibilities:

  • Greet residents and guests warmly as they enter the premises.
  • Maintain regular communication with residents through newsletters and community updates.
  • Offer insights and recommendations regarding local attractions and amenities.
  • Assist in marketing community events.
  • Provide informational materials, including brochures and floor plans, to potential clients.
  • Facilitate mini-tours and assist with leasing inquiries during off-hours.
  • Manage package retrieval for residents.
  • Serve refreshments to residents and guests as needed.
  • Keep the Concierge Binder updated and organized.
  • Ensure the front lobby is well-stocked with reading materials and essential information.
  • Maintain a tidy and organized front desk and lobby area.
  • Prepare incident reports and necessary documentation.
  • Adhere to fair housing policies and regulations.
  • Communicate effectively and professionally with all stakeholders.
  • Uphold confidentiality regarding all interactions and information.

Qualifications:

  • Minimum of one year of college education, along with strong customer service and writing skills.
  • Availability to work a flexible schedule, including weekends.
  • Excellent organizational and time management abilities.
  • Effective verbal and written communication skills.
  • Ability to resolve minor issues while maintaining a professional demeanor.
  • Team-oriented mindset.

Additional Information:
We are committed to diversity and encourage all individuals to apply. Our workplace is drug-free, and pre-employment drug tests and background checks are required.



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