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Front Desk Agent

2 months ago

Boston, Massachusetts, United States HEI Hotels and Resorts Full time
About Us

We are a full-service luxury hotel committed to delivering exceptional guest experiences and fostering a positive work environment for our associates.

We take pride in being named Conde Nast Readers #1 Hotel in Boston and #19 in the world, and we strive to maintain the highest standards of service and excellence in everything we do.

Our associates are valued as customers, and we offer competitive wages and benefits to ensure their well-being and success.

Responsibilities
  1. Greet guests with a warm and sincere welcome, using a positive and clear speaking voice to ensure a seamless check-in experience.
  2. Process registrations efficiently, using a computer system to input and retrieve information, and confirming details such as room rate and number of guests.
  3. Promote HEI Hotels and Resorts and brand marketing programs to enhance the guest experience.
  4. Make informed room selections based on guest needs, and provide welcome folders containing essential information and amenities.
  5. Verify and imprint credit cards for authorization, handle cash and make change, and balance the house bank to ensure accurate financial transactions.
  6. Answer phone calls promptly, using positive and clear communication to resolve guest inquiries and concerns.
  7. Close guest accounts at check-out, ensuring satisfaction and resolving any issues that may arise.
  8. Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
  9. Remain calm and alert during emergency situations and heavy hotel activity, using experienced judgment and discretion to ensure guest safety and satisfaction.
Qualifications
  • High school diploma or equivalent required, with a college degree preferred.
  • Hotel experience is a plus, with a strong understanding of front office operations and customer service principles.
  • Excellent communication and interpersonal skills, with the ability to effectively deal with internal and external customers.
  • Ability to stand and move throughout the front office, with a strong attention to detail and accuracy in data entry and financial transactions.
  • Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
Benefits

HEI Hotels and Resorts offers a comprehensive benefit program that includes competitive medical and dental plans, vision insurance, and a 401(k) savings plan with matching funds.

We also offer a range of perks, including pre-tax commuter passes, incentive programs, pet insurance, and discounts on hotel rooms and other services.

Our goal is to provide a supportive and inclusive work environment that fosters growth and development for our associates.

We are an equal opportunity employer, committed to building a diverse and inclusive workplace that values and respects all individuals.