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PC Desktop Support Specialist
2 months ago
The PC Desktop Support Analyst will play a crucial role in ensuring the smooth operation of our computer systems and peripherals. As a key member of our IT team, you will be responsible for providing front-line technical support, troubleshooting issues, and resolving incidents in a timely and efficient manner.
Key Responsibilities- Provide technical support to end-users, resolving hardware and software issues, and escalating complex problems to senior technicians.
- Maintain, analyze, repair, and upgrade computer systems, telecommunication devices, printers, fax machines, mobile devices, and other peripherals.
- Execute incident management processes, including analyzing and resolving hardware and software issues, and maintaining accurate records of incidents and resolutions.
- Assist with service operations ITSM process, ensuring that IT incidents and service requests are resolved in accordance with service level targets and meet customer expectations.
- Develop and deploy PC images and application packages, and troubleshoot connectivity issues and system diagnostics.
- Participate in end-user support and education of information systems, and contribute to the review of business needs, evaluation of solutions, and deployment of new technology.
- Help desk experience preferred.
- Experience with Microsoft Office, Windows, Windows Server, Remote Desktop, Active Directory, and Exchange.
- Knowledge of PC hardware and components, including desktops, laptops, mobile devices, printers, and other peripherals.
- Excellent interpersonal, communication, and written documentation skills.
- Ability to speak, interpret, and follow verbal and written instructions in English.
- Strong problem-solving and analytical skills.
As a PC Desktop Support Analyst at Ahmc Healthcare, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service and technical support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.