Customer Service Operations Leader
2 weeks ago
Salary Range: $80,000 - $96,000 based on experience
Position: Call Center Manager
Company Overview:
At Do It Right Plumbers Inc., we are dedicated to delivering outstanding service and fostering enduring relationships with our clientele. Our commitment to a positive and professional team atmosphere is the cornerstone of our success. As we broaden our operations, we are in search of a Call Center Manager who is enthusiastic about establishing systems, processes, and teams from the ground up. This multifaceted role merges call center oversight with marketing initiatives, playing a crucial part in our expansion and customer satisfaction.
Key Responsibilities:
- Strategic Planning: Lead the development and enhancement of our call center's communication systems and procedures, laying a robust foundation for scalable growth.
- Performance Oversight: Ensure our call center achieves success by consistently filling our appointment board with high-quality leads through effective outbound and inbound strategies.
- Team Development: Build and manage a high-performing team, overseeing the recruitment, training, and professional growth of call center personnel.
- Marketing Insights: Leverage your expertise in both marketing and call center operations to utilize analytics for tracking campaign effectiveness, assessing ROI, and generating actionable insights for continuous improvement.
- Talent Management: Engage in talent acquisition and training initiatives, ensuring our team is well-equipped to meet and exceed service expectations.
Candidate Profile:
- A minimum of 5 years of experience in call center management, preferably with a focus on building and scaling operations.
- Ability to thrive in fast-paced environments, demonstrating adaptability to shifting priorities and challenges.
- Comprehensive operational knowledge, including KPIs, performance metrics, and technical aspects of call center software.
- Proficient in technology, with a strong understanding of Service Titan software.
- Proven leadership skills, with a history of developing cohesive teams and nurturing a professional, achievement-oriented culture.
Benefits:
- Competitive salary: $80,000 - $96,000 annually, depending on experience.
- Comprehensive benefits package including 401(k) with 4% match, dental, health, vision, and life insurance, plus paid time off and holidays.
- An exceptional opportunity to significantly influence our call center operations and contribute to the growth of our company.
Next Steps:
If you are prepared to build a successful call center operation and lead our team to new achievements, we encourage you to consider this opportunity. Your chance to make a meaningful impact is here.
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