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Service Excellence Leader

2 months ago

Orange, California, United States Gecko Hospitality Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Gecko Hospitality. As a key member of our management team, you will be responsible for ensuring the highest level of service and quality in our restaurant.

Key Responsibilities:

  • Lead and manage front-of-house staff to deliver exceptional customer service and ensure seamless service delivery.
  • Develop and implement strategies to improve service quality, efficiency, and customer satisfaction.
  • Collaborate with the General Manager to achieve business objectives and drive revenue growth.
  • Conduct regular performance reviews and provide coaching and development opportunities to staff.
  • Ensure compliance with company policies, procedures, and standards.

Requirements:

  • Minimum 2 years of experience in a high-volume restaurant management role.
  • Proven track record of achieving financial results and driving business growth.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading hospitality company.