Desktop Support Specialist
6 days ago
We are seeking a highly skilled Desktop Support Specialist to join our team at AMS Staffing Inc. as a Desktop Support Technician. This is a full-time, direct-hire position with a salary between $95,000 and $105,000 plus excellent benefits.
Key Responsibilities- Manage workflow by inputting accurate problem description and resolution data in incident management systems for all calls received.
- Field escalated tickets from phone support Level 1 teams.
- Visit user offices to troubleshoot issues directly as required.
- Run scheduled system tests and perform requested change control testing.
- Assess and troubleshoot email delivery issues using ProofPoint consoles.
- Manage mobile phone and MiFi issues and administration as needed.
- Participate in assigned training programs.
- Strong technical writing skills and experience with drafting documentation SOP and scripts.
- Coverage of other shifts required (overtime and/or shift change) including overnight and/or weekends.
- Daily overtime may be required.
- Helpdesk experience, preferably in a law firm environment.
- Excellent communication (verbal and written) and customer service skills.
- Extensive knowledge of the Windows OS 10/11 system and Microsoft Office O365.
- Experience with document management systems (preferably NetDocs).
- Troubleshooting remote access problems (RSA Administration, VPN, Citrix).
- Experience with Active Directory Administration and Entra Administration.
- Mobile device support (Firm iPhones, BlackBerry Work for Enterprise, InTune)
- Troubleshoot basic networking issues, knowledge of IP, basic server administration.
- Troubleshoot basic hardware and cabling issues.
- Ability to handle a high-pressure environment.
- Ability to prioritize urgent requests and multitask.
- Some experience in Network operations.
- Experience in an ACD (automated call distribution) environment.
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Desktop Support Specialist
3 weeks ago
New York, New York, United States AMS Staffing, Inc. Full timeJob Opportunity: Desktop Support TechnicianAbout the Role:We are seeking a highly skilled Desktop Support Technician to join our team at AMS Staffing, Inc. as a Desktop Support Specialist. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients and staff members.Key Responsibilities:Provide...
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Desktop Support Specialist
7 days ago
New York, New York, United States Nesco Resource Full timeJob DescriptionNesco Resource is seeking a skilled and motivated Desktop Support Specialist to join our dynamic team.Job Summary:The Desktop Support Specialist will be responsible for providing advanced technical support for both laptop and desktop systems. This role involves imaging and building new systems, testing applications, managing inventory, and...
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Desktop Support Specialist
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New York, New York, United States Empower Professionals Inc Full timeJob Summary:Empower Professionals Inc is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support to our employees.Key Responsibilities:Provide technical support and troubleshooting for desktop computers, laptops, and mobile devices.Install,...
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Desktop Support Specialist
2 weeks ago
New York, New York, United States StepStone Group Full timeJob Title: Desktop Support SpecialistWe are seeking a highly skilled Desktop Support Specialist to join our IT team at StepStone Group. As a Desktop Support Specialist, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and maintaining the overall health of our IT infrastructure.Key...
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Desktop Support Specialist
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New York, New York, United States Atlas Search Full timeJob Summary:Atlas Search is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will play a crucial role in resolving desktop, notebook, and remote computing issues, ensuring optimal performance and efficiency in our technology infrastructure.Key Responsibilities:Technical Support: Provide assistance to end...
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Desktop Support Specialist
2 weeks ago
New York, New York, United States Russell Tobin & Associates Full timeJob SummaryRussell Tobin & Associates is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their computer systems and networks are running smoothly and efficiently.Key ResponsibilitiesProvide technical support and...
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Desktop Support Specialist
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New York, New York, United States Motion Recruitment Full timeJob Summary:Motion Recruitment is seeking a highly motivated and experienced Desktop Support Specialist to join our team in New York. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our office technology.Key Responsibilities:Provide desktop support to...
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Desktop Support Specialist
1 day ago
New York, New York, United States ClifyX Full timeJob Title: Desktop Support TechnicianLocation: Manhattan, NYDuration: 12+ month ContractJob Summary:We are seeking a skilled Desktop Support Technician to join our team at ClifyX. As a key member of our IT department, you will be responsible for providing technical support for hardware and software issues, installing, configuring, and troubleshooting desktop...
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Desktop Support Specialist
1 week ago
New York, New York, United States Nicoll Curtin Full timeJob DescriptionCompany OverviewNicoll Curtin is a leading global alternative asset management firm seeking a skilled Desktop Support Engineer to join their team in New York.Job SummaryWe are looking for a highly motivated and experienced Desktop Support Engineer to provide infrastructure support and maintenance for users in our New York offices and remote...
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Desktop Support Specialist
1 week ago
New York, New York, United States SysTechCorp Inc Full timeWe are seeking a highly skilled Desktop Support Engineer level 3 to join our team at SysTechCorp Inc. As a key member of our technical support team, you will be responsible for providing exceptional support to our VIP users.Key Responsibilities:Provide technical support to users via phone, email, and in-person visits.Troubleshoot and resolve technical issues...
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Desktop Support Specialist
6 days ago
New York, New York, United States Russell Tobin & Associates Full timeDesktop Support Technician Job DescriptionRussell Tobin & Associates is seeking a skilled Desktop Support Technician to join our team in New York, NY.Key Responsibilities:Provide technical support for desktop and laptop computers, including troubleshooting and resolving hardware and software issues.Assist customers with installation, upgrade, and maintenance...
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Desktop Support Specialist
6 days ago
New York, New York, United States Nesco Resource Full timeNesco Resource is seeking a skilled Desktop Support Technician to join their team in the financial services industry. This is a long-term contract opportunity.Responsibilities include pre-setup and imaging on new equipment, backup and relocation of end users' desktops, and testing equipment to resolve any issues that arise.The successful candidate will take...
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Desktop Support Specialist
22 hours ago
New York, New York, United States ClifyX Full timeJob Title: Desktop Support EngineerLocation: Onsite in Manhattan, New York, United StatesJob Summary:We are seeking a skilled Desktop Support Engineer to join our team at ClifyX. As a key member of our IT department, you will be responsible for providing technical support for our desktop infrastructure, including Windows OS imaging, installation, and...
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Desktop Support Specialist
5 days ago
New York, New York, United States NavitsPartners Full timeNavitsPartners is seeking a skilled Desktop Support Technician to provide front-line IT support for a healthcare enterprise. The ideal candidate will have a strong background in troubleshooting hardware and software issues, as well as experience with telecom systems management. Key responsibilities include supporting computer hardware, operating systems,...
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Desktop Support Specialist
2 weeks ago
New York, New York, United States Atlas Search Full timeAbout Atlas SearchWe are seeking a highly skilled End User Services Engineer to join our team at Atlas Search, a reputable Investment Management firm. As an End User Services Engineer, you will play a critical role in contributing to End User Support and Desktop Engineering responsibilities.ResponsibilitiesSupport all levels of users, including Portfolio...
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Desktop Support
1 month ago
New York, New York, United States TEKsystems Full timeDescription:Our client, a large healthcare system, is looking for a strong desktop support resource to join their rapid response team. We are looking for someone with 2-5 years of experience troubleshooting hardware and software for users in a corporate or high pressure enviroment, handling tickets, working with Active Directory, and more.Candidates MUST...
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Desktop Support
2 months ago
New York, New York, United States TEKsystems Full timeDescription: Our client, a large healthcare system, is looking for a strong desktop support resource to join their rapid response team.In the speaking with the hiring manager, Denise Rowe a successful candidate will be a sharp, eager individual who is willing to learn and work hard. Skills: Desktop, Support, Windows, Active directory, Troubleshooting,...
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Senior Desktop Support Specialist
23 hours ago
New York, New York, United States Insight Global Full timeJob Title: Senior Desktop TechnicianCompany: Insight GlobalLocation: NYCDuration: 6 month contract + ConversionJob Summary:We are seeking a highly skilled Senior Desktop Technician to join our team. The ideal candidate will have a strong background in supporting executive-level desktop systems, with a focus on delivering exceptional client-facing...
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Desktop Support Specialist
11 hours ago
New York, New York, United States Royal Communications Consultants Full timeRoyal Communications Consultants is seeking a skilled Desktop Technician to join our team. As a Level 1 Desktop Technician, you will be responsible for installing software and imaging PCs to prepare for our hospital-specific software migration. Your tasks will include workstation moves or upgrades, including monitors and printers. You will work...
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Desktop Support Specialist
5 days ago
New York, New York, United States C2R Ventures Full timeC2R Ventures, a leading boutique hedge fund in NYC, is seeking a skilled Desktop Support Engineer to join their technology infrastructure team. As a key member of the team, you will be responsible for delivering top-notch support services for internal stakeholders.**Key Responsibilities:**Provide expert-level support for Windows environment, ensuring...