Desktop Support Specialist
6 days ago
We are seeking a highly skilled Desktop Support Specialist to join our IT team at StepStone Group. As a Desktop Support Specialist, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and maintaining the overall health of our IT infrastructure.
Key Responsibilities:- Provide technical support to users via phone, email, and in-person
- Act as a local IT point of contact for local office-based issues
- Perform triage, resolve incidents, and respond to queries on PCs, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Understand basic networking and system administration
- Contribute to IT projects
- Resolve technical issues, identify and document persistent problems
- Ensure a positive user experience through timely and professional service
- Strong customer service and communication skills
- Ability to communicate technical details to non-technical users
- Ability to prioritize workload effectively
- Able to work independently with minimal supervision
- Good troubleshooting skills and willingness to seek out existing issues
- Experience with ServiceNow a plus
- Knowledge of Crestron Audio Visual equipment a plus
- 1-3 years of technical support experience, desktop or helpdesk support preferred
- 4-year college degree
- ITIL Framework exposure a plus
- Competitive compensation package including salary and incentive compensation for all full-time hires
- Comprehensive benefits package
- Comprehensive healthcare
- Strong retirement plan
- Mental health well-being program
- Paid time off
- Student loan repayment program for our US office locations
- Wellness initiatives
StepStone Group is a rapidly growing global private markets firm that provides customized investment and advisory solutions to some of the most sophisticated investors in the world. With a culture built on entrepreneurialism, partnership, and being a team within teams, our firm offers joiners the opportunity to think out loud, collaboratively.
We are an Equal Opportunity Employer that strives to create an inclusive environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups representing our dedication to Diversity, Equity & Inclusion.
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