Desktop Support Specialist

6 days ago


New York, New York, United States Atlas Search Full time

Job Summary:

Atlas Search is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will play a crucial role in resolving desktop, notebook, and remote computing issues, ensuring optimal performance and efficiency in our technology infrastructure.

Key Responsibilities:

  • Technical Support: Provide assistance to end users for firm-approved applications, including Microsoft Office, Outlook, and other necessary software.
  • Hardware Maintenance: Perform regular maintenance on PC equipment, such as desktop and notebook computers, printers, monitors, and peripheral hardware, including scanning computers for viruses.
  • Troubleshooting: Troubleshoot and resolve issues related to hardware, system software, and application software; diagnose problems by analyzing a variety of symptoms.
  • Configuration and Setup: Set up and configure desktop and notebook computers and printers, ensuring optimal performance.
  • Collaboration: Collaborate with other local Technology department members on product installation, training, and support.
  • Audio/Visual Support: Set up and provide audio/visual support for onsite and offsite events.
  • Mobile Device Support: Assist in the configuration and deployment of Apple DEP iPhones/iPads and personally-owned mobile devices.
  • Executive Support: Support executives in their technology needs.

Qualifications:

  • Technical Skills: Demonstrate strong analytical skills to troubleshoot various symptoms, diagnose problems, and test, recommend, and implement solutions for technology issues.
  • Interpersonal Skills: Displayed well-developed and professional interpersonal skills, with the ability to interact effectively with individuals at all organizational levels within the firm, and worked efficiently in a team environment with a customer service focus.
  • Organizational Skills: Possess strong organizational skills to manage time effectively, prioritize tasks, and handle multiple deadlines.
  • Education: High school diploma or equivalent, with a preference for a Bachelor's degree in Computer Science or Information Systems.
  • Experience: At least three (3) years of technology support experience with PC hardware/software.
  • Related Experience: At least two (2) years of related experience working with notebook computers, preferably with Lenovo notebooks.
  • Remote Communications Experience: Experience with remote communications hardware, including wireless routers and network interface cards.
  • Installation and Training Experience: Experience with installations, upgrades, training, and technical documentation.
  • White Glove Support Experience: White glove support experience.


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