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Desktop Support Specialist

2 months ago

New York, New York, United States AMS Staffing, Inc. Full time
Job Opportunity: Desktop Support Technician

About the Role:

We are seeking a highly skilled Desktop Support Technician to join our team at AMS Staffing, Inc. as a Desktop Support Specialist. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients and staff members.

Key Responsibilities:

  • Provide technical support and assistance to clients and staff members via phone, email, and in-person visits.
  • Manage and resolve technical issues related to desktop computers, laptops, and mobile devices.
  • Install, configure, and troubleshoot software and hardware issues.
  • Perform routine maintenance tasks, such as updating software and firmware.
  • Collaborate with other technical teams to resolve complex technical issues.
  • Document and track technical issues and resolutions.
  • Participate in training and professional development programs to stay up-to-date with the latest technologies and best practices.

Requirements:

  • 2+ years of experience in a help desk or technical support role.
  • Extensive knowledge of Windows operating systems, Microsoft Office, and other software applications.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.