Call Center Representative

3 days ago


Wichita, Kansas, United States Mass Markets Full time

Job Description: As an Incoming Contact Specialist at Mass Markets, you will handle incoming customer calls, respond to emails, and provide resolution to customer inquiries. You will also research and resolve customer complaints, and collaborate with internal teams to ensure seamless customer experiences.

Responsibilities:

  • Provide exceptional customer service via phone, email, and chat
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and issues efficiently
  • Collaborate with internal teams to resolve complex customer issues

Requirements:

  • High school diploma or equivalent required; associate's degree preferred
  • 1-2 years of customer-facing experience
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment

Benefits:

  • An estimated annual salary of $42,000-$52,000, based on experience
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Generous paid time off policy


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