Pooled Position Limited Tempor Technician
7 days ago
Job Summary:
The University of Wyoming is seeking a skilled and motivated Temporary Help Desk Support Specialist to provide front-line technical support and online assistance to faculty, staff, students, and other university affiliates.
Key Responsibilities:
- Provide first-line support through phone calls, online chats, and email requests, gathering information and updating ticket systems with detailed information about work performed and resolution information.
- Engage knowledge base articles, special help desk members, or other resources as required to assist with issue resolution.
- Escalate issues to other technology teams when necessary.
Requirements:
- Enrolled college student with a strong understanding of consumer technology.
- Excellent customer service skills and ability to communicate effectively with diverse populations.
- Ability to work in a fast-paced, continually changing technology environment.
Preferred Qualifications:
- Willingness to learn and adapt to new technologies.
- Motivation to take initiative to find resolutions for incoming requests.
- Ability to work independently and as part of a team.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
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