Hotel Guest Service Representative

1 month ago


Reno, Nevada, United States Atlantis Casino Resort Spa Full time

Job Summary

We are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Atlantis Casino Resort Spa. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities

  • Provide accurate and efficient guest check-in and check-out services
  • Respond to guest requests and concerns in a timely and professional manner
  • Collaborate with other departments to ensure guest needs are met
  • Maintain a high level of knowledge about hotel services and amenities
  • Ensure a clean and organized front desk area

Requirements

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and interpersonal skills
  • Ability to lift up to 25 pounds and stand for long periods

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Free daily meal and recreation/fitness discounts
  • Weekly resort prizes and recognition programs

Location

Atlantis Casino Resort Spa, Reno, NV



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