Hotel Sales Coordinator

4 weeks ago

Reno, Nevada, United States Atlantis and Monarch Casinos Full time
Job Summary

The Sales Coordinator is responsible for organizing all group and individual booking transactions related to assigned marketing segments. This role involves processing correspondence, reports, proposals, and contract documents, as well as working with assigned managers on projects and developing prospect and client accounts as designated by the annual sales plan.

Key Responsibilities

Process correspondence, reports, proposals, and contract documents
Work with assigned managers on projects and develop prospect and client accounts
Assist in developing and building prospect and client accounts as designated by the annual sales plan
Receive incoming calls and greet guests
Conduct personal and telephone contacts in a courteous and professional manner with each person who enters or calls the Sales Department
Process incoming and outgoing mail
Assist with solicitation and compile appropriate promotional packets, mailings, lists, and files
Assist with special client requests for site inspections, room service gifts, and interdepartmental coordination of other related client services
Maintain filing systems, form letters, forms, mailing lists, and sales collateral materials
Input data and maintain computer database, to include form letters, reports, and direct mail lists
Coordinate assignments and maintain communication with various staff and other departments of the hotel as directed and as appropriate
Maintain traces and appropriate client status reports
Coordinate all aspects of travel arrangements, including shipping and coordinating collateral for trade shows and presentations
Work cooperatively with other members of the sales team as well as other departments to create new systems and strategies to increase sales and enhance sales programs
Maintain communication with Sales Directors/Managers and Hotel Department Managers regarding reservations activity
Maintain correspondence with group leaders regarding hotel reservations activity
Participate in community events, special events, etc., as assigned
Maintain a positive work environment by conducting all communication with clients, prospects, colleagues, co-workers, and supervisors in a professional, friendly, cooperative, and helpful manner

Requirements

Previous advanced clerical or secretarial skills required
Previous hotel sales experience preferred
Computer with various programs (Windows, Delphi, and Internet experience preferred)
Computerized hotel reservation system (LMS experience preferred)
Knowledge of general office equipment
Excellent communication skills, both written and verbal
Able to take direction well
Ability to work independently
Ability to perform as an effective team member
Excellent basic computer skills
Strong organizational skills
Excellent phone etiquette
Excellent public relations and customer service skills
Ethical business practices
Professional appearance and attire

Benefits

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

Comprehensive benefits (medical, dental, vision, supplemental coverage)
401K retirement savings plan + discretionary match
Education Tuition Reimbursement Program
Paid Vacation
Holiday Pay
Recreation/Fitness Discounts
Weekly Resort Prizes
Career Development and Training Workshops
FREE daily meal
Internal Advancement

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