Customer Service Representative
1 week ago
As a Customer Service Representative with J & J Ventures Inc, you will be responsible for providing exceptional customer service to our clients and guests. This role requires a professional and courteous demeanor, with the ability to handle multiple phone calls and dispatch Slot Technicians as needed.
Key Responsibilities:
- Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner.
- Maintain route status in the designated tracking system.
- Answer all phone calls in a professional and courteous manner.
- Promote teamwork within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts.
- Refer all unresolved challenges/issues to immediate Supervisor.
- Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
- Perform other duties as assigned.
Requirements:
- Previous experience in a high-volume call center preferred.
- Pleasant personality, team-oriented and enjoys working with and assisting people.
- Familiar with and knowledgeable of the area road system preferred.
- Proven experience providing high level of guest service.
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
- Strong computer skills.
- At least 21 years of age.
- High school diploma or equivalent preferred.
- Ability to apply common sense reasoning to variety of situations.
- Ability to functionally communicate occupational-based English, both written and verbal.
- Obtain and maintain all work cards as required by the company.
- Verify right to work in the United States.
Work Environment:
- Indoor
- Smoky and noisy
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