Customer Service Representative

1 week ago


Reno, Nevada, United States J & J Ventures Inc Full time
Job Summary:

As a Customer Service Representative with J & J Ventures Inc, you will be responsible for providing exceptional customer service to our clients and guests. This role requires a professional and courteous demeanor, with the ability to handle multiple phone calls and dispatch Slot Technicians as needed.

Key Responsibilities:

  • Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner.
  • Maintain route status in the designated tracking system.
  • Answer all phone calls in a professional and courteous manner.
  • Promote teamwork within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts.
  • Refer all unresolved challenges/issues to immediate Supervisor.
  • Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager.
  • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
  • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
  • Perform other duties as assigned.

Requirements:

  • Previous experience in a high-volume call center preferred.
  • Pleasant personality, team-oriented and enjoys working with and assisting people.
  • Familiar with and knowledgeable of the area road system preferred.
  • Proven experience providing high level of guest service.
  • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
  • Strong computer skills.
  • At least 21 years of age.
  • High school diploma or equivalent preferred.
  • Ability to apply common sense reasoning to variety of situations.
  • Ability to functionally communicate occupational-based English, both written and verbal.
  • Obtain and maintain all work cards as required by the company.
  • Verify right to work in the United States.

Work Environment:

  • Indoor
  • Smoky and noisy


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