Customer Service Representative

1 month ago


Reno, Nevada, United States Grand Sierra Resort & Casino Full time
Job Description

At Grand Sierra Resort & Casino, we are seeking a skilled Call Center Reservation Agent to join our team. As a key member of our reservations team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:

  • Answer incoming calls and respond to guest inquiries in a friendly and efficient manner.
  • Process reservations and cancellations in a timely and accurate manner.
  • Provide information and make recommendations to guests regarding our hotel and resort amenities.
  • Work collaboratively with other team members to ensure seamless guest experiences.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced call center environment.
  • Strong problem-solving and conflict resolution skills.
  • Basic computer skills and knowledge of hotel management systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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