Operations and Support Manager

6 days ago

Norristown, Pennsylvania, United States Child & Family Focus, Inc. Full time
Job Summary

Child & Family Focus, Inc. is seeking a highly skilled and detail-oriented IT and Facilities Coordinator to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth functioning of our IT equipment and facilities.

Key Responsibilities
  • Facilities Management:
    • Plan and coordinate installations and refurbishments of telecommunications, heat, electricity, and other systems.
    • Travel to various locations for facilities maintenance and emergencies.
    • Manage equipment and supplies to meet health and safety standards.
    • Inspect buildings to determine the need for repairs or renovations.
    • Review utilities consumption and plan ways to minimize costs.
    • Control activities such as parking space allocation, waste disposal, building security, and office space allocation.
    • Review supply orders for all office locations.
    • Monitor, review, and negotiate services for office locations, including cleaning services and water delivery.
    • Track and negotiate service contracts.
    • Keep financial and non-financial records.
    • Maintain inventory of all equipment and furniture.
    • Perform analysis and forecasting for the Facilities department.
  • IT Support:
    • Manage the onboarding process for new hires, including creating accounts, preparing equipment, training, and maintaining tracking spreadsheets.
    • Manage the termination process for exiting staff, including coordinating the return of equipment and processing once received.
    • Travel to various locations to meet with staff for training, assistance, or deploying equipment.
    • Respond to all Helpdesk tickets within one business day, triage, and assist or delegate.
    • Maintenance of tracking systems, including Asset Database, Receipts for Company Property, phone allowance forms, and Ruby directory.
    • Maintenance of IT equipment, both onsite and remotely.
    • Provide onsite IT assistance at all office locations.
    • Set up equipment to agency standards.
    • Dispose of outdated equipment.
    • Obtain quotes and purchase equipment according to agency needs and budgets.
  • Overall Responsibilities:
    • Assist with other agency projects and initiatives.
    • Implement changes and best practices for the IT and Facilities departments.
    • Use and implement the 5 core values of Trauma-Informed Care in all work practices – Safety, Trustworthiness, Choice, Collaboration, & Empowerment.
    • Complete agency and program trainings ongoing.
    • Other duties as assigned.
    Requirements
    • Essential Functions:
      • Read, write, and communicate effectively in various platforms.
      • Check emails and phone messages upon starting the day to check for any urgent matters that require immediate attention.
      • Utilize computer equipment, computer software, and office equipment.
      • Submit timecard, PTO requests, mileage, and expenses according to required schedules.
      • Drive in your own vehicle to assigned office and other locations as required.
      • Attend meetings, supervisions, sessions, and trainings ongoing.
      • Effectively communicate with staff, vendors, and leadership.
      • Organize equipment, supplies, and files as needed.
      • Adhere to ethical standards and guidelines set forth by the agency, county, state, and federal regulations.
      • Maintain client and staff confidentiality and privacy in accordance with HIPAA regulations.
    • Work Environment:
      • Standard office environment.
      • Demonstrate ongoing availability to work a hybrid schedule with 3 required in-office days per week.
      • This position includes the potential for 2 days per week of remote work.
      • Varied work schedule, evenings may be required based on need.
    Benefits
    • Annual Salary Increase and Bonus.
    • Flexible Hybrid Schedule allows for Work/Life Balance.
    • Medical and Vision Benefits offered on first day of employment.
    • Dental Benefits offered on first day of employment.
    • Ancillary Benefits offered on first day of employment.
    • Employer Paid Long Term Disability and $50,000 Life Insurance Policy.
    • 9 Paid Holidays.
    • 17 days of Paid Time Off with additional days added through years of service.
    • Paid Parental Leave.
    • Tuition Reimbursement.
    • 401K plan with company match and profit sharing.
    • Mileage and Expense reimbursement for travel and training.
    • Company Issued Equipment.
    • Clearance Reimbursement.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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