Guest Services Representative

3 days ago


Myrtle Beach, South Carolina, United States Crestview Management, LLC Full time

Job Summary:

Crestview Management, LLC is seeking a highly skilled and customer-focused Hotel Ambassador to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Services: Greet guests and assist with luggage, ensuring a smooth and efficient check-in and check-out process.
  • Request Fulfillment: Handle guest requests and concerns in a timely and professional manner, providing solutions to meet their needs.
  • Hotel Information: Provide guests with information about our hotel and its amenities, ensuring they have a comprehensive understanding of our services.
  • Collaboration: Coordinate with housekeeping and maintenance staff to ensure guest satisfaction and resolve any issues that may arise.
  • Additional Duties: Perform other duties as assigned by management, ensuring the highest level of service is maintained at all times.

Requirements:

  • Education: High school diploma or equivalent
  • Age: Must be at least 21 years of age
  • Driver's License: Must have a clean South Carolina Driver's License
  • Experience: Previous experience in customer service or hospitality is preferred
  • Skills: Excellent communication and interpersonal skills, ability to work flexible hours, including weekends and holidays, and ability to multitask and prioritize tasks effectively
  • Physical Demands: Must be able to lift 50 lbs

Benefits:

  • Competitive Wage: We offer a competitive wage to our team members
  • Health and Dental Insurance: We provide comprehensive health and dental insurance to our team members
  • Life Insurance: We offer company-paid life insurance to our team members
  • Disability Insurance: We provide short-term and long-term disability insurance to our team members
  • Vision Insurance: We offer vision insurance to our team members
  • Critical Illness Insurance: We provide critical illness insurance to our team members
  • Accidental Insurance: We offer accidental insurance to our team members
  • 401(k) Plan: We provide a 401(k) plan with company match to our team members
  • PTO: We offer paid time off (PTO) to our team members
  • Hotel Discounts: We provide hotel discounts to our team members

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