Guest Services Representative
3 days ago
Job Summary:
Crestview Management, LLC is seeking a highly skilled and customer-focused Hotel Ambassador to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Guest Services: Greet guests and assist with luggage, ensuring a smooth and efficient check-in and check-out process.
- Request Fulfillment: Handle guest requests and concerns in a timely and professional manner, providing solutions to meet their needs.
- Hotel Information: Provide guests with information about our hotel and its amenities, ensuring they have a comprehensive understanding of our services.
- Collaboration: Coordinate with housekeeping and maintenance staff to ensure guest satisfaction and resolve any issues that may arise.
- Additional Duties: Perform other duties as assigned by management, ensuring the highest level of service is maintained at all times.
Requirements:
- Education: High school diploma or equivalent
- Age: Must be at least 21 years of age
- Driver's License: Must have a clean South Carolina Driver's License
- Experience: Previous experience in customer service or hospitality is preferred
- Skills: Excellent communication and interpersonal skills, ability to work flexible hours, including weekends and holidays, and ability to multitask and prioritize tasks effectively
- Physical Demands: Must be able to lift 50 lbs
Benefits:
- Competitive Wage: We offer a competitive wage to our team members
- Health and Dental Insurance: We provide comprehensive health and dental insurance to our team members
- Life Insurance: We offer company-paid life insurance to our team members
- Disability Insurance: We provide short-term and long-term disability insurance to our team members
- Vision Insurance: We offer vision insurance to our team members
- Critical Illness Insurance: We provide critical illness insurance to our team members
- Accidental Insurance: We offer accidental insurance to our team members
- 401(k) Plan: We provide a 401(k) plan with company match to our team members
- PTO: We offer paid time off (PTO) to our team members
- Hotel Discounts: We provide hotel discounts to our team members
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