Guest Services Representative
20 hours ago
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at La Quinta Myrtle Beach - 48th Avenue. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities- Guest Check-In/Check-Out: Process guest arrivals and departures in a timely and efficient manner, ensuring all necessary information is collected and accurate.
- Front Desk Operations: Manage the front desk console, handle guest inquiries, and respond to requests in a professional and courteous manner.
- Room Assignments: Assign rooms to guests, ensuring accurate room types and rates are applied.
- Guest Services: Provide assistance with packages, mail, and messages, as well as answer questions about hotel services and facilities.
- Cash Handling: Process guest payments, handle cash transactions, and maintain accurate records.
- Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in a hotel or customer service role preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer systems.
- Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move around the hotel as needed.
- Competitive Compensation: Competitive hourly rate and opportunities for advancement.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.
- Training and Development: Ongoing training and development opportunities to enhance your skills and career growth.
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