Guest Services Representative

20 hours ago


Myrtle Beach, South Carolina, United States La Quinta Myrtle Beach - 48th Avenue Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at La Quinta Myrtle Beach - 48th Avenue. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures in a timely and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk console, handle guest inquiries, and respond to requests in a professional and courteous manner.
  • Room Assignments: Assign rooms to guests, ensuring accurate room types and rates are applied.
  • Guest Services: Provide assistance with packages, mail, and messages, as well as answer questions about hotel services and facilities.
  • Cash Handling: Process guest payments, handle cash transactions, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or customer service role preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer systems.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move around the hotel as needed.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and career growth.

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