IT Support Specialist

1 week ago


Portsmouth, Virginia, United States Motion Recruitment Full time

Overview
Become a vital part of the IT division at a prestigious global law firm. This full-time position focuses on providing exceptional desktop support in a dynamic environment. You will collaborate closely with various teams under the guidance of the End User Computing Manager.

Company Profile
This organization serves a diverse clientele, including Fortune 500 corporations and innovative startups. Your role will involve delivering high-quality, user-centric technical support both in-person and remotely, ensuring efficient resolutions to technical issues.

Key Responsibilities
As a Desktop Support Analyst, your responsibilities will include:

  • Providing hands-on technical assistance for PCs, laptops, and mobile devices.
  • Offering outstanding customer service through effective communication and relationship-building with end users.
  • Configuring and maintaining a variety of devices, including desktops, laptops, tablets, smartphones, printers, and audio/video conferencing systems.

Essential Qualifications
To be successful in this role, candidates should possess:

  • A minimum of 8 years of professional experience in technical support.
  • Strong technical skills in troubleshooting and testing hardware and software.
  • Excellent verbal communication skills and a customer-focused approach.

Preferred Qualifications
Experience in a technical support role within the legal or professional services sector is highly desirable.

Work Breakdown
Your time will be allocated as follows:

  • 70% Engaging in hands-on technical tasks.
  • 30% Collaborating with team members.

Benefits
Employees will enjoy a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance.
  • Paid Vacation Time.
  • Stock Options.

All applicants must be authorized to work in the US on a full-time basis.



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