Auto Glass Operations Manager
6 days ago
As a Caliber Collision Centers Auto Glass General Manager, you will be responsible for the overall operational success of your assigned market. You will ensure that Glass Technicians have the support and resources to complete their work safely and efficiently. Your key responsibilities will include:
- Leading and developing a team of Glass Technicians to achieve success
- Managing field resources within the designated market
- Ensuring that all Teammates have the required training for their position
- Completing weekly safety meetings
- Coordinating with the call center to develop, maintain, and adjust markets and starting points for technicians as business needs change
- Managing the fleet of vehicles in assigned market, including maintenance needs, registrations, tolls, and tracking
- Delivering exceptional customer service and treating warranty opportunities with urgency to restore the customer as quickly as possible
- Providing feedback on marketing plans, sales, and market growth opportunities
- Performing frequent quality control reviews for field operations and file reviews for estimate accuracy in compliance with company guidelines
- Assisting in the preparation of the annual budget and profit plan
- Monitoring and managing the collection of accounts receivable with clients
- Ensuring that all technicians are up to date and maintain NGA, AGRSS, and appropriate adhesive certifications
- Assisting in training programs for apprentices and new hires to support their knowledge
- Coaching proper administrative process opportunities and auditing to develop good habits
- Identifying opportunities for improvement and initiating problem-solving discussions
- Developing a willingness to learn new and innovative automotive technologies
To be successful in this role, you will need:
- At least 2 years of experience leading and mentoring a team of people
- At least 5 years of experience in the auto glass industry
- Proficient knowledge of Aftermarket and OE diagnostic scan tools and factory software
- Proficient in Microsoft Office
- Knowledge and ability to use computers, mobile devices, and related technology efficiently
- A self-motivated, positive attitude, with a customer-focused vision
This role requires:
- Must be at least 21 years of age
- Must have a valid driver's license and ability to pass a Motor Vehicle Record (MVR) check
- Ability to pass a background check
- Must be able to lift 60 pounds independently
- Travel may be required for continuing education and certification training
- Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
- Requires frequent driving of company and customer vehicles
- Extensive travel within assigned area is expected
- Required to wear Personal Protective Equipment (PPE) to include but not limited to facial covering, eye protection, gloves
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Glass Industry Leader
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Glass Market Leader
6 days ago
Philadelphia, Pennsylvania, United States Caliber Collision Centers Full timeJob SummaryAs a Caliber Collision Centers Auto Glass General Manager, you will be responsible for the overall operational success of your assigned market. You will ensure that Glass Technicians have the support and resources to complete their work safely and efficiently. Your key responsibilities will include:Leading and developing a team of Glass...
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