Current jobs related to Mid-Market Customer Success Manager - Atlanta, Georgia - Gong

  • Account Manager, Mid Market

    3 weeks ago

    Atlanta, Georgia, United States JFrog Full time

    Unlock Your Career Potential as an Account Manager, Mid MarketAt JFrog, we're revolutionizing DevOps to empower the world's leading companies to innovate. As an Account Manager, Mid Market, you'll play a pivotal role in driving the growth of our business, fostering strong relationships with our customers, and shaping the future of DevOps processes within...

  • Account Manager, Mid Market

    1 week ago

    Atlanta, Georgia, United States JFrog Full time

    Account Manager, Mid MarketAt JFrog, we're revolutionizing DevOps to empower the world's leading companies to innovate. This is a unique place with a blend of brilliance, spirit, and exceptional people. Here, if you're willing to take on more, your career can soar. As software plays a vital role in everyone's lives, you'll be part of a significant mission....

  • Account Manager, Mid Market Professional

    1 month ago

    Atlanta, Georgia, United States JFrog Full time

    Unlock Your Potential as an Account Manager, Mid MarketAt JFrog, we're revolutionizing DevOps to empower the world's leading companies to innovate. As an Account Manager, Mid Market, you'll play a pivotal role in driving the growth of our business, shaping the future of DevOps processes within your allocated enterprise account portfolio.Your Key...

  • Account Executive

    4 weeks ago

    Atlanta, Georgia, United States Intuit Full time

    About the RoleWe are seeking a highly motivated and experienced Account Executive to join our Mailchimp new business sales team. As a key member of our team, you will be responsible for acquiring mid-market customers and fast-growing SMBs, leveraging your expertise in marketing and sales to drive business growth.Key ResponsibilitiesProspect for high-quality...

  • Customer Success Manager

    4 days ago

    Atlanta, Georgia, United States QGenda Full time

    About QGendaQGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce.Job SummaryWe're seeking a Customer Success Manager to join our Customer Experience (CX) organization. As a critical member of our team, you will...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Ortto Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Potential with OrttoAt Ortto, we empower businesses to grow faster with data-driven marketing automation. As a Customer Success Manager, you will partner with our customers to ensure their long-term success and drive business growth.Key Responsibilities:Develop and execute strategies to...

  • Customer Success Manager

    1 month ago

    Atlanta, Georgia, United States Tek Experts Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Manager. As a key member of our Sales Support & Customer Care team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesServe as the...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job Title: Manager, Customer SuccessAt Incident IQ, we're seeking a seasoned professional to join our Customer Success team as a Manager, Customer Success. This role will play a pivotal part in driving high-quality service delivery and client satisfaction through proactive account management and rapid customer response.Key Responsibilities:Liaise between...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job Title: Manager, Customer SuccessAt Incident IQ, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will be responsible for overseeing a small team of Customer Success Managers (CSMs) to drive high-quality service delivery and client satisfaction through...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States NICE Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at NICE. As a key member of our Customer Success Management team, you will be responsible for working closely with our cloud customer base to ensure high customer satisfaction and drive product adoption.Key ResponsibilitiesManage customer relationships...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Vonage Full time

    Job Title: Customer Success ManagerAt Vonage, we're looking for a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for driving the ongoing satisfaction, adoption, and outcomes realization for our top customers.Key Responsibilities:Maintain a portfolio of accounts with low churn, high...

  • Customer Success Manager

    1 month ago

    Atlanta, Georgia, United States Tek Experts Full time

    Job Title: Customer Success ManagerOverview:We are seeking a highly skilled Customer Success Manager to join our team at Tek Experts. As a key member of our Sales Support & Customer Care team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Responsibilities:Serve as the...

  • Mid-Market Production Account Executive

    1 month ago

    Atlanta, Georgia, United States Aon Full time

    Mid-Market Production Account ExecutiveAon is seeking a highly skilled Mid-Market Production Account Executive to join our Health Solutions team in Atlanta, GA. As a key member of our team, you will be responsible for delivering innovative and effective solutions to clients, building strong relationships, and driving business growth.Key...

  • Mid-Market Production Account Executive

    2 weeks ago

    Atlanta, Georgia, United States Aon Full time

    Mid-Market Production Account Executive OpportunityAon is seeking a highly skilled Mid-Market Production Account Executive to join our Health Solutions team in Atlanta, GA. As a key member of our team, you will be responsible for delivering innovative and effective solutions to clients, building strong relationships, and driving business growth.Key...

  • Mid-Market Production Account Executive

    2 weeks ago

    Atlanta, Georgia, United States Aon Full time

    Mid-Market Production Account ExecutiveAon is seeking a highly skilled Mid-Market Production Account Executive to join our Health Solutions team in Atlanta, GA. As a key member of our team, you will be responsible for delivering innovative and effective solutions to clients, building strong relationships, and driving business growth.Key...

  • Mid Market Account Executive

    3 weeks ago

    Atlanta, Georgia, United States ModernHEALTH Full time

    About Modern HealthModern Health is a pioneering mental health benefits platform for employers, dedicated to making mental healthcare accessible to employees worldwide. Our mission is to empower companies to support the well-being of their employees, and we're seeking a highly skilled Account Executive to join our team.The RoleWe're looking for a seasoned...

  • Sales Executive, Mid-Market

    4 days ago

    Atlanta, Georgia, United States LifeWorks Full time

    At TELUS Health and LifeWorks, we're committed to building a healthier and friendlier future for all. As a global-leading health and well-being provider, we're improving health outcomes for consumers, patients, healthcare professionals, employers, and employees worldwide.We empower healthier, happier, and more productive employees by combining our...

  • Customer Success Advocate

    2 weeks ago

    Atlanta, Georgia, United States Hannon Hill Full time

    Customer Success RepresentativeHannon Hill is seeking a skilled and customer-focused professional to serve as a key point of contact for our customers.This role will play a critical part in ensuring our customers receive exceptional support and guidance throughout their journey with us.As a Customer Success Representative, you will be responsible for...

  • Mid-Market Account Executive II

    4 weeks ago

    Atlanta, Georgia, United States Huntress Full time

    Job DescriptionHuntress is a leading provider of cybersecurity solutions, and we're seeking a highly skilled Mid-Market Account Executive to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and building strong relationships with our mid-sized business clients.Responsibilities:Meet or exceed sales targets by...

  • Account Executive, Mid Market

    4 weeks ago

    Atlanta, Georgia, United States Restaurant365 Full time

    Account Executive, Mid Market Job DescriptionRestaurant365 is a pioneering SaaS company revolutionizing the restaurant industry. Our cloud-based platform offers a unique, centralized solution for accounting and back-office operations for restaurants. Our culture is centered around empowering team members to deliver exceptional results while fostering their...

Mid-Market Customer Success Manager

2 months ago

Atlanta, Georgia, United States Gong Full time

About Gong

Gong revolutionizes revenue teams by leveraging customer interactions to enhance operational efficiency, improve decision-making, and accelerate revenue growth. Our Revenue Intelligence Platform employs proprietary AI technology to empower teams to capture, comprehend, and act on all customer interactions within a unified platform. Over 4,000 organizations globally depend on Gong to optimize their go-to-market strategies and drive revenue growth effectively.

Position Overview

We are seeking a customer-focused, strategic, and seasoned leader to oversee a segment of our Mid-Market Customer Success Management (CSM) team. Your leadership will play a crucial role in fostering customer growth, nurturing the team, and achieving our primary objective of customer retention and expansion. This role reports directly to the Senior Director of Mid-Market Customer Success.

Key Responsibilities

  • Recruit, mentor, and cultivate a high-performing CSM team, prioritizing your team's success and target achievements.
  • Guide a team of 6-8 Mid-Market CSMs in delivering outstanding customer value, with a strong emphasis on creating successful customer experiences.
  • Take ownership of your team's performance metrics and develop strategies to surpass them, focusing on renewal success, account growth, license utilization, risk management, and delivering business value.
  • Align quarterly metrics and targets with the achievement of gross dollar retention, upselling, and multi-year renewals.
  • Collaborate with other Customer Success leaders to enhance processes, systems, and resources that contribute to the success of both teams and customers.
  • Contribute to Gong's culture of innovation and improvement, providing insights for process enhancements to elevate our Customer Success organization.
  • Work closely with internal departments (Professional Services, Support, Sales, Product, etc.) to synchronize priorities, address customer needs, and deliver increasing value over time.

Qualifications

  • Minimum of 2 years of experience in building and managing high-performing CSM teams within a B2B SaaS environment.
  • At least 6 years of experience in customer-facing roles.
  • A passion for developing talent and coaching your team to realize their full potential.
  • Proven ability to lead a customer-facing team, helping them prioritize and manage their accounts while driving best practices and delivering strategic value.
  • Experience in managing customer renewals and revenue targets.
  • Demonstrated success in engaging with customer executives and aligning with VP and C-suite stakeholders.
  • Strong business acumen and a deep understanding of revenue team operations.
  • Experience in managing relationships within large, complex organizations.
  • Dynamic leader with exceptional collaboration skills to advance cross-functional customer initiatives.
  • A track record of thriving in fast-paced, high-growth environments.
  • A growth mindset and a commitment to collaboration and challenging conventional wisdom.

Benefits

  • A variety of medical, dental, and vision plans tailored to meet your and your family's needs.
  • A Wellbeing Fund offering a flexible wellness stipend to support a healthy lifestyle.
  • Mental health benefits, including covered therapy and coaching services.
  • A 401(k) program to assist you in planning for your future.
  • An education and learning stipend for personal and professional development.
  • Flexible vacation policies to encourage a healthy work-life balance.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • A work-from-home stipend to facilitate success in a remote work environment.

Compensation

The annual salary range for this position is $180,000 - $210,000 USD, based on factors unique to each candidate, including job-related skills, qualifications, education, experience, and location. The total compensation package may also include incentive compensation, bonuses, equity, and benefits.

Note

We have observed an increase in recruitment impersonations across the industry. All Gong recruiting communications will originate from the official domain. Any outreach claiming to be from Gong via other sources should be disregarded.