Helpdesk Support Specialist
7 days ago
Volt is seeking a skilled Helpdesk Technician to join our team. As a Helpdesk Technician, you will be responsible for providing technical support to our users, resolving issues, and maintaining our internal systems.
Key Responsibilities:- Utilize existing and create new knowledge base documents to assist with ticket resolution
- Active Directory account maintenance
- Managing access to internal and external collaboration spaces
- PC lifecycle management
- Conference room support
- Inventory receiving and tracking
- Fulfill software requests
- Printer management
- Business travel support
- Demonstrate and assist with remote access to client resources
- Communicate openly and display respect and a desire to foster teamwork
- Able to quickly learn and implement new concepts
- Calm in stressful situations and able to think through those situations to find the best outcome
- Customer service ability and interpersonal skills
- Organizational skills
- Proactive on finding areas within our process that can be improved and making these suggestions to the team
- Highly adaptable with problem-solving
Volt offers a comprehensive benefits package, including health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where we operate.
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