Helpdesk Support Specialist

1 week ago


Bellevue, Washington, United States VOLT Management Full time

Job Summary

Volt Management is seeking a skilled Helpdesk Technician to join our team in Bellevue, WA. As a Helpdesk Technician, you will be responsible for providing technical support to our users, resolving issues, and maintaining our internal systems.

Key Responsibilities

  • Utilize existing and create new knowledge base documents to assist with ticket resolution
  • Active Directory Account maintenance
  • Managing access to internal and external collaboration spaces
  • PC Lifecycle Management
  • Conference Room Support
  • Inventory Receiving, & Tracking
  • Fulfill software requests
  • Printer management
  • Business travel support
  • Demonstrate and assist with remote access to client resources
  • Support users at Bellevue and Everett location

Requirements

  • Communicate openly and display respect and a desire to foster teamwork
  • Able to quickly learn and implement new concepts
  • Calm in stressful situations and able to think through those situations to find the best outcome
  • Customer service ability and interpersonal skills
  • Organizational skills
  • Proactive on finding areas within our process that can be improved and making these suggestions to the team
  • Highly adaptable with problem solving

Benefits

Volt Management offers a competitive salary range of $25.00 - $32.00 per hour, as well as benefits including health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt Management is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) 898-0005.



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