Technical Support Specialist

2 weeks ago


Bellevue, Washington, United States K2 Staffing Full time
Job Overview

Position Summary

K2 Staffing is seeking a dedicated Technical Support Specialist to join our team. The ideal candidate will possess a solid understanding of desktop and server technologies, including Windows operating systems and advanced networking principles.

Key Responsibilities

  • Serve as the primary point of contact for clients experiencing technical difficulties.
  • Effectively escalate issues to senior technicians when necessary.
  • Manage support tickets from initiation to resolution.
  • Conduct password resets and assist with IP phone configurations.
  • Facilitate PC setups, including software installations and domain additions.
  • Oversee the installation of IT equipment and printers.
  • Support the onsite technical lead with various IT projects.
  • Assist with onboarding new users.

Qualifications

  • A minimum of 2 years of experience in roles such as IT support, help desk, or user support.
  • Relevant certifications such as A+, Security+, or Network+ are preferred.
  • Experience with ticketing systems like Autotask or Connectwise.
  • Familiarity with Remote Monitoring & Management (RMM) tools.
  • Basic knowledge of software and printer installation.
  • Exceptional customer service skills, demonstrating professionalism and courtesy.
  • Strong written and verbal communication abilities, with experience in group presentations.
  • A reliable work ethic and commitment to quality service.

Employment Type: Full-time



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