Customer Service Representative

2 weeks ago


Hebron, Indiana, United States Mr. Rooter Corporation Full time
About Mr. Rooter Plumbing

At Mr. Rooter Plumbing, we pride ourselves on providing exceptional customer service and quality plumbing solutions. Our team is dedicated to upholding our service philosophy, which emphasizes respect, courtesy, and a commitment to excellence.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for handling incoming calls, scheduling service calls, and providing exceptional customer service.

Key Responsibilities
  • Receive and respond to incoming calls in a professional and courteous manner
  • Prioritize and coordinate the scheduling of services to meet customer requirements
  • Coordinate delays in schedule with customers and service technicians
  • Utilize customer development techniques to solicit work through various channels
  • Perform other duties as needed, including cross-training in related positions
Requirements
  • Minimum two years of administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude and ability to work independently
Benefits

We offer a comprehensive benefits package that varies by location. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply today.



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