Customer Service Representative

1 day ago

Hebron, Kentucky, United States RelaDyne Full time
Job Title: Customer Service Representative

RelaDyne, Inc. is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service, administrative support, and ensuring a positive experience for our customers.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and in-person interactions.
  • Process daily invoicing duties, communicate with internal and external customers, and coordinate customer orders and requests.
  • Handle and resolve customer complaints in a professional and courteous manner.
  • Obtain and evaluate all relevant information to handle product and service inquiries, provide pricing and delivery information, and set up new customers.
  • Organize workflow to meet customer timeframes, maintain customer databases, and communicate and coordinate with internal departments.
  • Provide feedback on the efficiency of the customer service process and track, purchase, and manage stock of office and kitchen supplies as needed.
Requirements:
  • Minimum of 5 years of experience in customer service required.
  • Proficiency in Excel required.
  • Experience in the lubricants industry is a plus but not required.
  • Excellent verbal and written communication skills.
  • Ability to work in a deadline-driven environment.
  • Dependable with a positive attitude.
  • Self-motivated and able to work independently as well as part of a team.
  • Excellent interpersonal and problem-solving skills.
  • Excellent phone etiquette.
  • Customer-focused and proficient relationship builder.
  • Proficient knowledge of Microsoft Word, Excel, PowerPoint.
  • Ability to explore and learn other software applications.
  • Ability to prioritize and manage deadlines.
  • Accuracy and attention to detail.
  • Strong organizational skills.
About RelaDyne:

RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services. We are committed to providing exceptional customer service and building long-term relationships with our customers.

Benefits:
  • 401(k) with company match.
  • Dental insurance.
  • Disability insurance.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid sick time.
  • Paid time off.
  • Vision insurance.

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.

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