Customer Service Representative

4 weeks ago


Hebron, Kentucky, United States McLane Company Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at McLane Company. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and resolving any issues that may arise.

Key Responsibilities
  • Process customer orders in a timely manner and meet deadlines
  • Provide exceptional customer service to customers, corporate contacts, and walk-in visitors
  • Answer and assist incoming callers with product-related issues, delivery questions, and concerns
  • Process credit requests utilizing the Call Tracking System
  • Process and distribute daily reports to include: Exception report, Open Credit Order report, Open Sales Order report, and Credit Order History report
  • Complete daily surveys to meet company criteria and complete daily survey calls for Borders and Sky Venture franchisee groups
Requirements
  • High school diploma or equivalent
  • At least 1 year of call center or foodservice distribution experience
  • Experience in dealing with high call volumes
  • Basic working knowledge of Microsoft Office programs (Excel, Outlook, Word)
What We Offer

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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