Rehabilitation Services Coordinator

5 days ago


Champlin, Minnesota, United States Allina Health Full time
Job Summary

The Rehabilitation Services Coordinator plays a vital role in the Courage Kenny Rehabilitation Institute, serving as the first point of contact for patients or clients receiving services. This position ensures the check-in process, department records, and demographic information are complete and accurate. The Coordinator schedules appointments for future visits, providing exceptional customer service and support to patients and staff alike.

Key Responsibilities
  • Scheduling and Record Keeping
    • Schedules and/or reschedules patient appointments, procedures, diagnostic tests, and other related appointments.
    • Enters all scheduling documentation in the electronic medical record.
    • Registers patients, verifies insurance, and obtains prior authorizations as needed.
    • Creates, deletes, and modifies schedule versions and calendars to reflect changes in Therapist schedules.
    • Arranges interpreter services for patients as needed.
  • Administrative Department Support
    • Provides department reception, patient check-in, and telephone coverage, routing messages accordingly.
    • Organizes and maintains department records, manuals, and patient education materials.
    • Participates in completion of patient data reporting requirements and compliance with regulatory standards.
    • Creates and maintains all training materials for new and current employees.
    • Assists physicians with reimbursements/expense reports, physician credentialing, charge capture, and medical records.
  • Department Support
    • Maintains governmental payor logs, including faxing.
    • Updates patient charts.
    • Assists department with sending email communication related to initial patient assessments.
  • Chart Preparation
    • Analyzes patient records to determine if outside documents are needed.
    • Contacts document source, obtains records, scans, and indexes into the electronic medical record.
  • Other Duties
    • Performs other duties as assigned by management.
Requirements
  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
  • Customer service experience preferred.


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