Patient Services Coordinator

2 weeks ago


Champlin, Minnesota, United States Allina Health Full time
Number of Job Openings Available:
1
Department:
Courage Kenny Rehabilitation Institute Therapy Staff Resources
Shift:
Day/Evening
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union
Weekend Rotation:
None
Job Summary:
The Patient Services Coordinator serves as the initial point of contact for individuals receiving services at the Courage Kenny Rehabilitation Institute. This role is crucial in ensuring the accuracy and completeness of the check-in process, departmental records, and demographic information. The coordinator is responsible for scheduling future appointments.
Key Position Details:
  • Support for the West/North resource region.
  • Travel to various locations within the region is required.
  • 8-hour shifts scheduled between 6:30am-6pm.
  • Travel reimbursement is provided.
Job Description:

Principal Responsibilities
  • Appointment Scheduling
    • Schedules and/or reschedules patient appointments, procedures, diagnostic tests, and related appointments.
    • Documents all scheduling information in the electronic medical record.
    • Registers patients, verifies insurance, and secures prior authorizations as necessary.
    • Creates, modifies, and deletes schedule versions and calendars to reflect changes in therapist schedules.
    • Arranges interpreter services for patients as required.
  • Administrative Support
    • Provides reception duties, patient check-in, and telephone coverage, routing messages appropriately.
    • Organizes and maintains departmental records, manuals, and patient education materials.
    • Participates in fulfilling patient data reporting requirements and ensuring compliance with regulatory standards.
    • Develops and maintains training materials for new and existing staff.
    • Assists physicians with reimbursements, expense reports, credentialing, charge capture, and medical records.
  • Departmental Support
    • Maintains logs for governmental payors, including faxing.
    • Updates patient charts.
    • Assists the department with email communications related to initial patient assessments.
  • Chart Preparation
    • Analyzes patient records to determine if external documents are required.
    • Contacts document sources, obtains records, scans, and indexes them into the electronic medical record.
    • Performs other duties as assigned.
Job Requirements
  • Must be at least 18 years of age with the education and/or experience necessary to meet required functional competencies, with a high school diploma or GED preferred.
  • Customer service experience is preferred.
Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently.

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