Patient Registration Specialist
1 week ago
The following information is designed to give prospective candidates a comprehensive understanding of the responsibilities associated with this position.
- Manage incoming calls and coordinate patient appointment scheduling.
- Effectively registers patients upon arrival and collects all essential information.
- Ensures all necessary documents are accurately scanned and uploaded to the patient's account.
- Communicates with insurance providers to send required notifications.
- Conducts pre-registration through phone interactions.
- Delivers prompt and courteous patient services with a professional demeanor.
- Requests medical records for new or referred patients.
- Confirms that necessary insurance authorizations and referrals are obtained and documented in patient records prior to appointments.
- Regularly updates patient information, including contact details and insurance data.
- Maintains current and organized front office forms, including new patient packets and patient charts.
- Collects co-payments and outstanding balances at the time of service, ensuring accurate posting to accounts and daily logs.
- Balances the designated cash drawer at the conclusion of each shift.
- Assists patients with general inquiries regarding insurance, billing, and other account-related questions, or refers them to certified patient representatives as needed.
- Adheres to established Policies and Procedures (e.g., name tag, dress code, parking, smoking, etc.).
- Prepares patient charts in accordance with established protocols for visits.
Education
Required:
High School Diploma
Licenses & Certifications
Preferred:
C-Heartsaver Certification
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