Patient Registration Specialist

1 week ago


Alamogordo, New Mexico, United States CHRISTUS Health Full time
Position Overview

The following information is designed to give prospective candidates a comprehensive understanding of the responsibilities associated with this position.
  • Manage incoming calls and coordinate patient appointment scheduling.
  • Effectively registers patients upon arrival and collects all essential information.
  • Ensures all necessary documents are accurately scanned and uploaded to the patient's account.
  • Communicates with insurance providers to send required notifications.
  • Conducts pre-registration through phone interactions.
  • Delivers prompt and courteous patient services with a professional demeanor.
  • Requests medical records for new or referred patients.
  • Confirms that necessary insurance authorizations and referrals are obtained and documented in patient records prior to appointments.
  • Regularly updates patient information, including contact details and insurance data.
  • Maintains current and organized front office forms, including new patient packets and patient charts.
  • Collects co-payments and outstanding balances at the time of service, ensuring accurate posting to accounts and daily logs.
  • Balances the designated cash drawer at the conclusion of each shift.
  • Assists patients with general inquiries regarding insurance, billing, and other account-related questions, or refers them to certified patient representatives as needed.
  • Adheres to established Policies and Procedures (e.g., name tag, dress code, parking, smoking, etc.).
  • Prepares patient charts in accordance with established protocols for visits.
Qualifications

Education

Required:

High School Diploma

Licenses & Certifications

Preferred:

C-Heartsaver Certification



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