Hotel Operations Coordinator
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative at DoubleTree by Hilton Chico. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage guest room assignments, check-in and check-out processes, and handle guest requests and complaints in a courteous and efficient manner.
- Process payments, handle cash and credit transactions, and maintain accurate records of guest transactions.
- Assist with room key distribution, guest communication, and other front office duties as needed.
- Collaborate with other hotel departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements
- High school diploma or equivalent required.
- Excellent verbal and written communication skills in English.
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
- Basic knowledge of computers and hotel management software.
- Ability to lift and carry up to 40 pounds, bend, squat, reach, and ascend/descend stairs as needed.
- Valid driver's license and reliable transportation.
- Experience in customer service and problem-solving roles preferred.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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