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Field Operations Supervisor

2 months ago

Chico, California, United States DigitalPath Full time
Job Title: Field Operations Supervisor

At DigitalPath, we are seeking a highly skilled and experienced Field Operations Supervisor to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our wireless internet services to rural communities across California.

Key Responsibilities:
  • Supervise and coordinate the activities of our Field Installer Technicians, ensuring that all tasks are completed efficiently and to the highest standards.
  • Oversee the day-to-day operation of our field teams, including providing support, training, and guidance to ensure that all projects are completed on time and within budget.
  • Work closely with our management team to develop and implement strategies to improve our field operations, including scheduling, resource allocation, and quality control.
  • Ensure that all field teams are equipped with the necessary tools, equipment, and training to perform their duties effectively.
  • Monitor and report on field operations performance, identifying areas for improvement and implementing corrective actions as needed.
  • Collaborate with our customer service team to resolve customer complaints and issues in a timely and professional manner.
  • Develop and maintain relationships with our customers, stakeholders, and partners to ensure that our services meet their needs and expectations.
Requirements:
  • 3+ years of experience in a supervisory or management role in a field operations or customer service environment.
  • Proven track record of success in leading high-performing teams and driving business results.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong analytical and technical skills, with the ability to interpret data and make informed decisions.
  • Valid driver's license and a clean driving record.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our customers and communities.